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Questions

?

It is natural to have a lot of questions before starting therapy.  Hopefully this page will answer some of those questions.  If you have further thoughts, concerns or questions, you are always welcome to reach out prior to booking a session.

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How do I start therapy?

Once you are ready to start counselling, click the 'Get Started Now' button on our services page, or click here. You can choose the therapist and available time slot that works best for you.  You will be prompted to create an online portal through the JaneApp program where you can fill out necessary paperwork prior to your first session. 

How much does a session cost?

1 hour virtual, phone or in person session - $150.00

1.5 hour virtual, phone or in person session - $210.00

Given the unique challenges faced in our society by BIPOC communities, a reduced rate of $115.00 is available for these individuals.

 

Should extenuating financial barriers arise, a sliding scale option can be discussed with your therapist.

Most extended health benefits cover the cost of Registered Social Work (MSW) services.  We will provide you with everything you need to submit to your insurance company.

What if I need to cancel or am sick?

As with most professional services, we require 24 hours notice of a cancellation or to reschedule a session, otherwise a 50% fee charge will apply.  We understand extenuating and crisis situations may arise - these situations can be discussed with your therapist.

If you are feeling unwell and are not able to attend your in person session but do not want to miss your session, you can switch to a virtual or phone session by contacting your therapist in advance.

If you are running late, please let your therapist know.  If you are more than 15 minutes late, we can not guarantee your therapist will still be available.  If they are, it is not guaranteed they will be able to honour your full session time as there may be another session after you.

Is there free parking on site?

Yes! There is parking available at our office location in London, Ontario.  

Unfortunately right now our office space does not have a washroom or waiting area.

Are your services LGBTQ+ friendly?

Of course.  We recognize that not everywhere in our community feels safe for all folks.  We provide a safe, judgement-free space where individuals are supported in being their most authentic selves through 2SLGBTQ+ affirmative approaches.

Have a question we didn't answer here? Contact us!

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